Blue Hudson Group

Blue Hudson Group
Making Knowledge Work!

Visit our Gallery

What are the benefits?
Management simply doesn’t have the time or resources to “monitor” salespeople all of the time. It’s a known fact that some employees require more coaching than others. Using Mystery Shopping Simplified™ is like working with a personal coach on areas needing improvement. As a result you can expect to:

Increase sales conversion
Retain customers
Develop target training
Measure training effectiveness
Increase Customer Relationship Management
Improve sales skills
Increase customer satisfaction
Reduce lost business
Identify and reward great performance

What specific areas are covered by Mystery Shopping Simplified™?

Sales Department Call Response
Individual Telephone Call Response
Individual Call Returned
Individual Call Follow up
Sales Skills
Contract/Proposal Received
Contract/ Proposal Follow up
Sales Process Review
Notes on Individual Sales Staff Performance
Assessment Conclusion and Recommendation

"The history of all times and of today especially, teaches that... women will be forgotten if they forget to think about themselves."

Louise Otto, 1849

See Your Business from the Eyes of Your Customers

"Sales Mystery Shopping Simplified™"
Are your sales slipping? Is your booking pace report less than 100%? Did you miss budget last month? Is your competition leaving you behind? Whether you are performing your own sales training or using an outside professional, Mystery Shopping Simplified™ helps you target and measure the effectiveness of training for your staff, improve customer retention and decrease lost businesses.

If customers are the foundation of your business, Mystery Shopping Simplified™ should be part of your on going marketing strategy.

What is it?
Mystery Shopping Simplified™ is a program that allows you to see how your sales force is performing from the eyes of your customers. Most customers don’t bother to tell anyone when they receive poor service. They just go away. Mystery Shopping Simplified™ reviews all aspects of your group sales from the eyes of a meeting planner arranging a conference, a travel manager negotiating a transient rate, a bride planning her wedding or from a perspective, tailored to your unique market segments point of view.

How it works?
Our professional shoppers will anonymously contact your sales department and act as a customer. They will evaluate; the accessibility, all areas of the sales process, sales collateral and correspondence, and measure sales staff skills against a consultative and relationship selling mode. They will then produce a detailed report with in depth comments, review of collateral and concise recommendations for improvement. You will receive the report electronically along with the collateral produced by the sales staff. Recording of calls is also available where legal consent has been established.

See a sample report

Why don’t you have scores?
Mystery Shopping Simplified™ is not a test. It’s an Assessment tool designed to demonstrate the strengths, weaknesses, opportunities and threats of the sales staff and procedures.

It‘s a feedback tool that can be used to improve sales, target training needs, monitor training efforts and results. This report, at any time, is NOT meant to be used to terminate employment, perform disciplinary action, evaluate annual performance, or be used in any means that may cause stress, fear or discrimination to the staff.

How much does it cost?
It will cost nothing if you are not satisfied with our reports. We offer a full money-back guarantee. We are confident that you will find our reports to be the most valuable cost-effective assessment tool of your sales force.

Price varies based on size of staff and degree of assessment. Please call us at 845-876-5345 for a personalized quote.